Eight Quality Management Principles
ثبت نشده
چکیده
Researching and understanding customer needs and expectations. Ensuring that the objectives of the organization are linked to customer needs and expectations. Communicating customer needs and expectations throughout the organization. Measuring customer satisfaction and acting on the results. Systematically managing customer relationships. Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local communities and society as a whole).
منابع مشابه
Effective Process Auditing Using the Quality Management Principles of Iso 9004:2000
The ISO 9000:2000 family of standards emphasizes continual improvement. As an integral part of the ISO 9004 standard, eight quality management principles are introduced to guide organizational improvement. This paper explains how to use these principles, the customer-supplier model, and the requirement for a well-managed process, to create a comprehensive auditing checklist. In addition to proc...
متن کاملThe Mediating Role of Kaizen in the Relationship between Total Quality Management and Organization’s Performance
The present study aims to investigate the mediating role of Kaizen in the relationship between total quality management and organization’s performance. The research method is descriptive-survey and the statistical population of the research is the employees of the district of five Shiraz gas transmission operations, which is equal to 138 people. According to the Cochran formula, 102 senior mana...
متن کاملFood Quality Assurance Principles And Practices
food quality assurance wordpress food quality assurance principles and practices eaal food quality assurance principles and practices gkok food quality assurance principles and practices quality assurance: principles and practices crcnetbase food quality assurance crcnetbase a manual of good practices in food quality management food quality and safety management systems:a brief quality assuranc...
متن کاملDeterminants of quality of shared sanitation facilities in informal settlements: case study of Kisumu, Kenya
BACKGROUND Shared facilities are not recognised as improved sanitation due to challenges of maintenance as they easily can be avenues for the spread of diseases. Thus there is need to evaluate the quality of shared facilities, especially in informal settlements, where they are commonly used. A shared facility can be equated to a common good whose management depends on the users. If users do not...
متن کاملEvaluation of New Urbanism Principles: Hybrid AHP-TOPSIS Multi-Criteria Analysis Framework (Case Study: Neighborhoods of Historical Zone of Shiraz)
A large number of studies show that uncontrolled and unplanned spatial and functional developmentsin old central districts of large and medium-sized Iranian cities in past few decades have resulted in many unpleasanttransformations. Thus, the historic urban fabrics have gradually lost their socio-economic livability and quality and thisissue has led to urban distress, blight and deterioration.T...
متن کامل